Last updated 16 September 2026
Privacy policy
This policy explains what personal information O-Live collects and how we use it. O-Live is produced and sold by Donna Natural, Egypt.
What we collect
When you order or contact us we collect your name, mobile number, email address (if you give one), delivery address, order details and the messages you send us.
How we use it
We use your information to confirm, deliver and support your orders, to reply to your messages, to prevent fraud and to meet our legal obligations. We only send marketing messages if you ask to receive them.
Payments
Online payments are processed by our payment provider, Fawaterak. We never see or store your full card details.
Who we share it with
We share only what is needed with delivery partners, our payment provider and the services that send our emails. We do not sell your personal information.
How long we keep it
We keep order records for as long as needed to provide our service and to meet accounting and legal requirements.
Cookies
We use essential cookies to remember your language and keep your cart. If we use analytics, we use it to understand how the site is used in aggregate.
Your choices
You can ask us to access, correct or delete your personal information by contacting us through the contact page.